Last week, I provided my meter reading for British Gas for both electricity and gas. I am on a combined energy supply but then received a bill on 26/02 for solely gas. On 27/02, I received two more bills: one for gas, with a different figure than the previous day's, and another for electricity. I contacted British Gas who were unable to help me, saying they would look into it and contact me today (28/02) at 5pm. 5pm came and went and so I had to ring British Gas myself. 50 minutes later, and I was told that they were working on my account so could not provide me with more information - but will supposedly ring me back. The operator could, however, tell me that I should have received a combined bill and not two separate ones... Given that they were unable to ring me at 5pm today to say this, I do not trust that I will be receiving a phonecall this evening.