Absolute liars! Missed appointment after a phone call that the engineer is going to be late.I called them the next day to be told that the engineer visited at 7:21 but no one answered when I confronted the gentleman the line got disconnected magically so I called again to be told the same story and offering an appointment almost two months later; which I refused and insisted on filling a complaint. The story however re the engineer changed to "the engineer was new to area and hence could not find the address.They offered a £30 compensation but I wanted to progress a complaint to save others from these liars, I was on the phone for over 50 minutes and around 10 minutes for the complaints team only to be told that they will call me in two days and after insisting I have a complaint number which might not be real. Definite liars. Looks like this a common practice in British. I am sure no one will call me. Let's see....