quite possibly the worst customer experience & service I have come across. First they send me an incorrect bill. To get it resolved I have to launch a complaint, which they say they will resolve in 7 days. hahaha! I then receive emails, txts from Debt recovery companies chasing the bill. I have explained the bill was in dispute, but they take no notice. Finally after 3 or 4 phone calls from me to customer services I reach somebody who cares. They call me back and say they have resolved the problem and confirm there was an overcharge (over £1000) I am offered a £20 goodwill gesture of my bill for the inconvenience, which I accept and pay the bill over the phone. They also agree to call off the debt recovery company. I request new invoices. When I check the invoice they do not add up to what I paid. I also notice that the charge for Gas looks really expensive as no appliances are running as the property was empty. Can a pilot light on a boiler cost £2 per day? I don't think so. I have to call customer services again! grrrr. Upon getting through I am told that the reason the bills don't add up is because I was charged a £25 late payment fee. What a liberty and so much for the £20 goodwill gesture. Now Im fuming! I ask if they can check the gas usage. They respond by saying "Mr Hixon are you saying the meter is faulty because if its not there will be a £400 charge for the engineer visit. Another liberty!!!! I request a call back from a manager. No surprise I"m still waiting and I'm not holding my breath. Oh and today I got a letter from the debt recovery company which just about tops it off.....