2hours and 2 call centre staff spoken too 1st gentleman was polite and helpful then said the dreaded thing I would get a call back in 48 hours when I saidhis was not good enough he gave me a number to call 20 miunutes later hung washing out and brushed my path spoke to a lady ???who was very rude told again I would have to wait 48 hors for a call back !I asked to speak to a supervisor and was told they would only say the same I informed the lady! I would wait to speak to her supervisor 5 minutes wait and was told someone would call me within the hour with my recent experience with British gas I will believe it when I see it, will be looking to cancel all I have with them can not believe how a company of British gas standard has deterioted so badlyJudging by the bad reviews written they are not going to improve.