Try moving house to see just how useless British Gas can be. All I wanted was to transfer my account from one house to another which was no hassle with any other utility provider ..... but British Gas is in a league of its own for being absolutely useless. Started by going on their moving house web page which didn't work so after a struggle managed to phone and was immediately transferred to another dept who took all the details of my old address and my new address .... Simple you might think !!! It all started to fall apart from then on, phone calls, texts, messages on my online account page and still not working and now I see I have two accounts running and they are still asking for meter readings which have been provide 6 times and still I await a resolution. If I had known the hassle I would experience I would have simply gone straight to another provider ..... in fact when I finally get sorted out I will do just that.