I am only giving 1 star but they don't deserve any. I moved to the West Country in October 2016, and as I had Homecare at my last home in London, I immediately signed up with my new house and got a service in November 2016, which was good, or at least I thought it was, the service engineer said I needed a new filter and said a quote would be sent, which it was but about 3 weeks later. I tried to ring British Gas to get an engineer to fit the filter, but got no response. I contacted a local plumber and he replaced the filter for a quarter of the price British Gas were quoting, so I was enough, a lucky escape really. When the following October came I kept looking at my online account and it kept saying 'you are not due for a service yet, we will notify you when you are'. In November it was still saying this, so I rang up, they said they had no engineer until January, so 15 months after my last service, I took a days annual leave and the working day before, they rang up and cancelled! I made another appointment for the 9th April, again took 1 days annual leave, waited in all day until I eventually looked at the site at 6.30 and saw they had put 'book an engineer', during the day this was schedule for that day and changed at the end, no phone call, nothing, I then immediately put in a complaint and they said they would respond with 8 weeks! It has now gone well past that 8 weeks and I have heard nothing. Since my last service I have paid over £400 to British gas, has lost 2 days annual leave and am now about to go to the ombudsman. My nice local plumber has offered to service the boiler £74, which I will take him up on. If I was paying him £20 per month and he didn't deliver a service everyone would consider that outrageous and he would probably be done for fraud! Why does British Gas think they are beyond the general rules of customer service? Every part of their establishment has let me down. Has anyone else out there reading this had the same problems?