Web page does not clear the trolley of contents when closed. As a consequence, when decided to buy the bins a week later I ended up ordering twice the number of bins needed. One of the bins received was not what was ordered. When claimed about this I was asked to prove that it was not the wrong one (how do you confirm a negative??). It was also demanded from me to round all bins together and take a "Group photo", to prove I was given the wrong bin. The most idiotic request I have ever received and not taking into consideration that the bins were spread over three floors and I'm not based at the delivery address. The phone helpdesk was even worse, insisting on me doing something not practically possible, making me very angry and even accusing me of fabricating facts, based on previous mistakes also done by British Bins (!). At the end, someone showed up unannounced and solved the issue. Was it necessary to put me under so much stress and take nearly a month to fix this??