I booked the cleaning 10 days earlier for my house as I have a tenancy ending. I was calling to confirm it on Saturday but there was a receptionist who couldn't give any information at all, not even to tell me that there was no point of me calling again because there was actually none in the office over the weekend. So on Monday I received a voice message confirming my appointment, also an e-mail. As I was working I couldn't contact them until 12:00, when they said that they have cancelled my appointment and that they were not able to book any other. Their excuse was that the the driver finished earlier because of the cancellations and couldn't wait until 13:30 which was our appointment. After I spoke to the manager he said that it was their mistake because they shouldn't have booked for my area, Bishops Stortford, although they were confirming even 2 hours before the appointment. And now I have to deal with the agency. Thanks very much for your help!!!