I booked the appointment and got a quote of how much would it cost me. My carpets are dirty from food ( I have two little kids) which the company was aware. The cleaner arrived 20 minutes later just to tell me that he doesn't want to do it and that he would charge me extra 10£ to bring the cleaning machine to 3rd floor. I asked him if there is at least something that he can do and he said that he doesn't want to do it at all. When he left, I called the company and asked about it just as the extra 10£ (the lady receptionist told me that they don't charge anything like that) and now I need to wait until tuesday to see if somebody will call me back