On the 24th November my work vehicle cut out - I called my garage to ask for a contact number for recovery, they said that 'breakdown hero' had been in to the garage to promote their business numerous times, so I called to arrange a pick up. After chatting with an advisor and giving all my details and card number, I was told I would have assistance within 90 minutes, a long time I thought given I was only 15 miles outside Edinburgh, but anyway I didnt have an option. So I sat for over 1 hour in a freezing van waiting, then decided to call and ask for an update. After being put on hold for 5 mins, I was told that the recovery company that was due to come had cancelled the collection, and there was no other recovery company able to come, therefore they could help.... SHOCKED that I had had to wait over 1 hour and I was no better off than when I started, I called my wife to google some recovery companies close to me ( I had no internet signal on my phone). To my surprise there was a reputable company 10mins away, they came and collected me within 15mins, charged me less than I was quoted by 'breakdown hero' and were much more helpful.... My advice, Google breakdown recovery near me if you break down somewhere and save a lot of faff and money....