Our car broke down in France and it was picked up very quickly. However, we had to do all the chasing after that, and Breakdown Assist only got round to telling us the car would not be fixed in time to drive it home until the day before our departure date - and that was only because we chased them. They offered a Ford Fiesta to take out family of five and bags and cases home. Our car is a Ford S-Max. Eventually, we had to stay an extra night, leave bags behind and get a flight home. We then had to fly back and pick up the car when it was mended and drive across France. Huge lack of information and proactive attitude. In fact, it was us spending time on the phone chasing. On the plus side, Breakdown Assist did not quibble about reimbursing our expenses, so that was very welcome. Not awful - but just try to be a bit more proactive.