Have mixed feelings about the service. The only time last year I used the breakdown cover I had locked my self out of my van. The local recovery company used were brilliant and went the extra mile to get me back in. However Breakdown Assist after my allotted half hour rang me to ask for additional payment immediately. I was already very stressed and could have done with out this. The telephone operator agreed he would phone me back after I told him my hand bag was locked in the vehicle. I have renewed this year, after the policy cover changed increasing the call out time to 1 hour as well as other changes.