Purchased a pair of ladies ankle boots from Brentanos Ullesthorpe on 10th November. As soon as I put them on I noticed that one boot let wet, suggested it could be a hole near the stitching. I returned the boots to be be greeted by a lady behind the counter that made no eye contact whatsoever. She said that she couldnt see anything wrong and they werent guaranteed waterproof anyway. I made a point that I wouldn't be wearing the boots in the Summer months so in my opinion they weren't fit for purpose. In the end she reluctantly reimbursed me. No apology, no thank you, no goodbye. Needless to say, we won't be going back.