We went with BPL after reading some reviews and on the recommendation of our mortgage broker. To be frank, we were not impressed. If you are a first time buyer or want your case handled with a distinguished touch of professionalism, this is likely not the conveyancing firm for you. In the beginning (I.e. getting our file set up), BPL moves at rapid speed and I figured that this was a sign of good things to come. Unfortunately, it was not. No-one ever answers the phone. My conveyancer needed constant chasing by three parties (myself included) as the searches, enquiries, conveyancing pack were all sought but sat on thereafter with menial excuses that she had not received paperwork from us and therefore could not progress the case (despite all paperwork being sent for via first class signed delivery and having been signed for). Ironically, when presented with the times and dates of delivery confirmation, she somehow found the documents. Everything seemed like an exercise reserved for buying time. The service was completely impersonal and our conveyancer was pretty rude when she was chased by the estate agent (rude response and putting the phone down) which again bears indication on the level of professionalism. Our concerns about the contract were answered dismissively with vague non-advisory responses that neither gave us any reassurance or the advice that we believed we were paying for. Rather than provide the information we were seeking, the conveyancer portrayed us in a bad light to the other side’s solicitor advising that we were the cause of delay. To add insult to injury, our main source of update came from the other side’s solicitor via the estate agent. Lastly, a mistake was made on our completion bill meaning that we were contacted by BPL for more money shortly after moving in with no real explanation. The last thing you want is unexpected cost when you’ve just bought and moved in and yet BPL had no qualms about requesting this payment (which was not on the original invoice) without so much as an explanation. Is it too much to ask that you tell me how/why you’ve charged me incorrectly? Apparently so. 1 star rated as there is no option for 0 stars.