Awful service! I usually make a note of when I try to contact someone and I have a record of 15 times and dates I have tried to contact this company. They did respond 5 times on other occasions though. They do not even bother responding a few days later to apologise for the time delay. Absolutely nothing. I could not recommend! No Customer service. I would recommend they take no clients until they can look after them. Come on BPL get your act together. I still have no idea when things will move forward and am contemplating changing my conveyancing company mid way through. A frustrated client :(