Purchased my 3rd laptop from them. The laptop is faulty so returned it as per ASUS and their instructions. Now been waiting a week and no replacement so called their returns team who advised they received it back a week ago but have not uploaded the return to system. When it is uploaded they take another 5 days to test it then they will advise what they will do... I simply wanted the same laptop replaced and need one urgently for work. Don't think I will purchase from them again and now I would like a refund as going to go purchase one from somewhere else.