Scam. I ordered an item, open-box, because it was a good saving. The website made it very clear the box was opened, but the item was A-grade. They took my money, then flagged the order as "having a problem" and that I needed to call them. The reason? Because the item was A-grade, but the box was open. Amazing. So, having paid extra to have it delivered today, god knows if or when I'll get it now (obviously they don't do 24/7 support, so having waited all day, I realised too late they were shut now). All because it was exactly as advertised and exactly what I expected. I've had a lot of things not get delivered but "being exactly what you ordered" is a new one on me. Bonkers. I'm going to try to get my money back and just go to amazon like I usually do, at least they deliver.