Terrible service, I have never been put in any worse situation than my experience with box.co.uk. I am a small business owner who runs VR arcades and all through this year, we have been badly crippled by the pandemic and so we were all hoping for a miracle. A big break came for us when a client asked us to do a sim racing setup for his arcade. We were so excited by this because none of our staffs had received salaries for months and this project was going to be our Christmas gift. Time came for us to order for the items, so we settled for box.co.uk because they had all we need. I ordered for the Next level racing products on their website for the first time. The total cost of equipment was over 5000 Pounds. On delivery of my order, the key order was missing just two out of the three items ordered was delivered. I tried tracking but doesn't work. I reached out to their support via email, phone and live chat but still nothing has been done. It is almost two weeks since my order has been missing and each time i reach out to inquire about the status of my Item, I am always told to be patient with no concrete timeline on when it will be sorted. Now we are now stuck on moving forward with the project as our timeline for delivery is just 7 days away. If we are not done in 7days, we will be forced to refund our client and this will mean no Christmas fun time for our staffs. I am highly disappointed in box.co.uk. I intend to keep pressing for our shipment or refund. This is a VERY unreliable company and for now I will advice you stay away. If anything changes, I will update my review.