Gary Litten
I don't normally post reviews on people or companies that I deal with. However, I considered that the service that I recently received from ABS in Plymouth was so outstanding that I feel other boat users would greatly benefit from being aware of it. Our boat had been anti- fouled etc in Spain and was due to be lifted back in when we spotted a suspicious, although minor, oil leak from the bow-thruster. I immediately rang ABS in Plymouth and was put straight through to Nick Nutt. It turned out that Nick was actually on the first day of a diving holiday in The Scilly Isles but he nevertheless patiently talked me through the symptoms of our problem and accurately diagnosed the fault. He checked back with his office and organised the parts that we needed. Nick then talked me through, in laymen's terms, the correct method of replacing the parts. He very generously insisted that I phone him, despite him being on annual leave, should I have any problems at all with the fitting of the parts. So far, so good. Our problem though was the window for our lift-in, as we had obviously had to cancel our long-booked date. The yard was very busy at this time, so if we were delayed more than a couple of days we might have had to wait several weeks for a slot! This is where Maria Shephard came in. I spoke to Maria relatively late in the afternoon and gave her the address of the yard in Spain where we needed the parts delivered. I explained that I really needed these parts ASAP and Maria said that I would have them tomorrow! After dealing with Spanish suppliers for a while I thought that there was absolutely no chance that I would be seeing the parts for a good few days! Lo and Behold, before lunchtime the next day I had the parts in my hand!!! Fantastic service from Maria and Nick! I would not hesitate to recommend ABS (Plymouth) to anybody. I had brilliant service from both Nick and Maria.
Helpful Report
Posted 6 months ago
Bow Thrusters Direct is rated 5.00 based on 15 reviews

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