As an ex “Boots girl” I have been increasingly disappointed by both the staff and general attitude of the company since you “sold out” to a foreign buyer. However, having just moved to Malmesbury from Norfolk, your two branches in the town have treated me exceptionally well. Ann in the High Street, and the women in the surgery have gone above and beyond the usual to provide great service. It is up to you, as a company, to treat them well...they are worth their weight in gold. Lose staff, and you very quickly lose customers. I have mislaid the card given to me to review my recent visits, but am sure that it had the number 419 on it.