Used boots online service and twice it showed the order had gone through but they failed to even contact the GP (which is how it works if you order online and if the online service doesn't work what's the point of it?) so I never got my meds. On phone people to be fair were helpful and apologetic, so kudos to them, and after looking into it their end suggested I talk to the people in the store. Went to the store to ask, lady was exteremly rude and dismissive and snapped that I needed to talk to my surgery as it was a fault their end-like I needed that with my anxiety. Went there and they said boots hadn't even sent through the request but this was after the date they gave online for me to go pick the medication up. Once is a a mistake, twice is incompetent and not good enough . I've also sent two emails regarding my missing meds order, and they haven't so far responded to either. Between the pharmastis bad tempered attitude, lack of communication and help (except the telephone team-they were good) and two missed prescriptions.... certainly not trusting them to dispense my meds to me again. I'm ging two stars but they deserve none, the only thing that dragged it up to two stars for me are for the telephone support team who at least did try to help and remained professional and courteous, unlike the pharmastist in store.
Helpful Report
Posted 1 month ago
Boots is rated 3.02 based on 1,126 reviews

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