I congratulate Boots the Chemist for taking the very bold and environmentally friendly step to convert to paper bags. However.............., the 7p charge for what the call a reusable bag is very optimistic. I was wandering around the city centre when, quite unexpectedly, the bag broke in spectacular style. I then felt like I was transporting a McDonalds around in my broken paper bag, hugged to my chest! This is the primary gripe I had about my experience here. The service, otherwise, was great. Lovely ladies on the Benefit counter, very knowledgeable and attentive. It’s just the bag situation that has let them down! Come on boots! Either give the bag for free like primark, or offer a more sturdy alternative? I don’t mind the 7p charge, but I want my shopping to be safe please.