Musselburgh boots customer service is dreadful. Anytime I go there for a prescription I feel like I’m just an inconvenience to the young men in suits who are preparing prescriptions!!! I went in today to collect the balance of a prescription, there were no other customers waiting and the young suit told me I will be with you soon. While he continued to tap at the computer I waited to be served. Eventually he asked how he could help, after giving details he said our policy is if you don’t come in a few weeks for the balance we get rid of it, it looks like you didn’t collect in time so it’s no longer here. I will never use boots for my prescription again. I will stick to my local friendly pharmacy where I’m treated to excellent customer service not treated like an inconvenience. Boots wake up to the importance of your customers and give then decent service!!!