Boots Kilburn High Road—the staff need to the taught what actually CUSTOMER SERVICE means and not to speak to people as if they are nothing. Show some respect to your customers! While waiting in a long queue and with no one present, a lady asked where could she find Vaseline. The sales assistant looked clueless and asked the other clueless sales assistant to what the customer just went to find herself. I asked for a refund or an exchange for the 3 boxes of Boots wax strips as they were useless and I bought 4 and ideally should be given a full refund for the four boxes. First I was not offered anything as I had no receipt regardless that I just bought over £50 worth of products, two the manager came telling me basically that it will take too long(as it was a long queue) to do an exchange and give me back the difference as she was such a busy person. No apology no nothing! I was treated as if they were doing me a favour, the customer. Where is the the Boots brand image that staff need to be proud of? Unbelievable 😡😡😡😡😡😡😡😡😡😡😡😡😡 Absolutely fuming