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"This was a disappointing and frustrating visit. I am usually in praise of the staff at Tollgate but today I stood for 10 minutes by the No 7 counter waiting to ask for help to choose a foundation. There were few staff about but there was a colleague in the area talking to a customer so I thought it wouldn’t belong before I could speak to her. 10 minutes ticked by and the conversation seemed to be detailing youths stealing from retail premises. The customer appeared to be purchasing an item so I waited another 5 minutes. The customer needed to go out of the store to get something (I assume her purse) so I thought this was my opportunity to speak to the colleague. But I was wrong ...... she turned to another customer who had recently arrived and was looking at perfume, then proceeded to assist her with her purchase, only pausing when the original customer arrived to pay for her purchase 😡. Maybe I should have taken something off the shelf and walked towards the doors just to get served .........?"
Posted 1 month ago
Boots is rated 3.10 based on 964 reviews

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