Worst for online experience and customer service, placed an order (287210003) for delivery on Valentines Day as part of a gift for my partner. Order showed as confirmed and dispatched on my account with tracking number, tested tracking number and this didn’t work “unable to verify” waited in all day no delivery, no gift. Called Boots.com today, no idea on what’s happened to my order but called Royal Mail who confirmed they never received the order! I asked for a refund and to complain and was promptly cut off once I got my refund (in 3-5 working days). Sheer incompetence, first and last time I order from Boots.com I will never bother with these amateurs again, it is a suprise to me how they’ve managed to continue to trade.