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"Ordered Dr Browns baby teats for my newborn baby who was having trouble With the number 1s teats on click and collect the next day paid £1.50 for them to deliver to store because they never have the size I have needed every time I have looked So I ordered online went to collect them today at the Barry store. I opened the bag to double check they had delivered the correct Teats to then realise they had delivered the Narrow Teats when I hadn’t ordered them I had ordered the Standard size to fit my bottles to then be told I then had to wait till tomorrow and collect them at the store tomorrow and that we are really sorry about this and that they have now separated them in the warehouse so they don’t get them mixed up again. I asked if there way any way of getting them today as I desperately needed them as my baby was stuggling to feed on the teats that had came with the bottles and I was told there was nothing they could do. I then phoned Boots customer services to then be told we are so sorry about this and we can refund your £1.50 delivery I then asked if they could deliver to my house the next day instead of me having to do another trip to the store for them to tell me they would have to cancel and process my order again. I still haven’t been refunded my £1.50 delivery money and I will now have another unsettled night with my baby. I never expected this from boots and I will not be buying from the store again. I thought they did execellent customer service. I would say they are a total let down."
Posted 7 months ago
Boots is rated 3.09 based on 994 reviews

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