Anonymous
Will never use boots online again, Placed an order in November it still hasn't arrived. Stupidly placed another order for store collection this time and that hasn't arrived in store. When contacted customer service was told basically to claim a refund and reorder although half the things I had ordered and paid for were no longer in stock and the aftershave I ordered is now at full price and I would have to pay full price now. Would not recommend Boots.com to anyone for one order not to be delivered fair enough it happens but for two of my orders to not arrive disgusting especially when these are gifts for people. If I could give them no stars I would and there customer service staff need to go on training courses on how to deal with customers.
5 years ago
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Boots has a 2.7 average rating from 1,775 reviews

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