Do not be fooled by the completion of an on-line order. I purchased an item to the value or £399.99 on a weekend with bonus points. My purchase went through successfully, the money was taken from my account then within 24 hours, I had an e-mail to say my order had been cancelled. Boots are not able to give a reason why, just a list of possible reasons. The customer services phone-line takes ages to get through to so I e-mailed Boots. Their response is within 2 working days. Day 5 and I have not received a reply so have just spend the last 20 minutes on the phone trying to sort this issue. Boots still had my money as they had overlooked the refund. My refund has now been processed but could take up to 5 working days to appear in my account. Boots are doing the same bonus points offer this weekend but I do not have the money to purchase the item again until I receive my refund. Boots have therefore given me a case number so that I can order the item once I have my refund and they will honour the bonus points, I have to phone them again though!!! Lets hope the item is in stock when I order! Very disappointed with Boots!!