TOTALLY exasperated by the incompetence & extremely poor customer service I have received from Boots.com.... Ordered 2 each of 3 items online as my local store doesn't stock 1 of the items (a Boots own brand item!) & always has poor stock levels of the other 2 items. 1 item was on a buy 1 get 1 half price. After my order was despatched I was sent an email to say they'd only sent 1 of the on offer item (I was therefore refunded the difference). I went to my local store to collect the other 5 items to find only 1 had been sent 😕 The assistant very kindly contacted Boots.com on my behalf & I was assured that the other items had been reordered & would be on their way. I went a 2nd time to collect said order to find Boots.com had sent the same 1 item I had received the previous time 😟 Once again the assistant contacted Boots.com & asked them to reorder the missing items & also asked them to confirm 3, yes 3, times what items they were sending. Problem solved....you'd think so right?!? I received an email confirming despatch of only 2 of the missing 4 items!!! 😡 By this point I am seriously hacked off. I contact Boots.com myself & am told they might not be able to reorder the missing items as I've already had 2 reorders against my original order....Yes, I have!! But only through the complete incompetence of Boots.com staff!!! 🤬🤬 The reorder did go through. Today I have eventually received all of my order after having to order them 4 times & 3 trips into my local store!*?#@$! How difficult is it....I would hazard a guess at 'not at all!!' I DON'T recommend Boots.com & I very much doubt I'll use them again