This store is going to end up like BHS! Both online and in store you get the worst experience. Staff in store don't have a clue what they are doing most of the time, you do come across the occasional employee that cares but most are completely clueless and just want to pretend they are not there!, I was in a store a few weeks ago, it took 3 people 25 minutes to exchange 1 item that had been sent in error in an order I placed online! The website must have been set up in the 60's its absolutely useless, always getting redirected to the wrong pages, always saying my login details are incorrect, I have to change my password nearly every time I go onto the website! That really annoying page that popos up on nearly every other click of the baby smacking it's head and the quote 'ooops something went wrong'! I have been getting that page up for the last 5yrs! they clearly need to replace their IT department. They need to update everything actually, I'm going to shop at superdrug from now on, can't be bothered with boots anymore.