AVOID THIS TERRIBLE COMPANY - I PLACED AN ORDER ON 5/11/18 AND PAID FOR NEXT DAY DELIVERY. I WAS UNFORTUNATELY TAKEN INTO HOSPITAL AND THEIR COURIER PUT A NOTE THROUGH MY DOOR SAYING HE HAD LEFT THE PARCEL BY MY GATE! HE THEN TOLD BON PRIX THAT HE HAD DELIVERED THE PARCEL AND THAT I HAD SIGNED FOR IT. I CAME HOME ON 7/11/18 BUT THERE WAS NO PARCEL. I CALLED THEM (VERY ANNOYED) ON 8/11/18 AND WAS TOLD THERE WAS NO NEED TO SEND THE COURIER SLIP, THEY WOULD INVESTIGATE AND GET BACK TO ME. I RECIEVED AN EMAIL FROM BON PRIX ON 14/11/18 TELLING ME THAT THIER INVESTIGATION SHOWED THAT THE PARCEL WAS DELIVERED ON 6/11/18. I CALLED THEM IMMEDIATELY AND RECONFIRMED THAT THE PARCEL HAD NOT BEEN DELIVERED AND THAT I HAD THE COURIERS SLIP SHOWING THE PARCEL HAD BEEN LEFT OUTSIDE (WITHOUT MY CONSENT TO DO THIS). I WAS THEN TOLD THAT THE EMAIL SHOULD NOT HAVE BEEN SENT AND THAT THEIR COMPUTER SYSTEM SHOWS REDELIVERY IS BOOKED FOR 15/11/18. I SAID THIS IS NOT ACCEPTABLE AS I WILL BE BACK IN HOSPITAL (THE PARCEL WAS GOODS FOR MY HOSPITAL STAY) AND WAS TOLD THERE IS NO WAY TO CANCEL AS THE GOODS ARE WITH THE COURIER - I SAID MY FAMILY WILL REFUSE THE PARCEL WHEN IT ARRIVES AND I WAS TOLD A REFUND FOR NEXT DAY DELIVERY WOULD BE APPLIED. THE PARCEL DID NOT ARRIVE. I CALLED THEM AGAIN TODAY (16/11/18 @ 19:47) AND SPOKE TO TAPIWA, SHE SAID THE PARCEL IS SHOWING AS DELIVERED ON 6/11/18 SHE ALSO SAID SHE DID NOT KNOW WHY I WAS TOLD IT WOULD BE REDILVERED ON 15/11/18. AGAIN I SAID I CAN SEND THE COURIERS SLIP BUT SHE DID NOT WANT IT UNTIL I SAID I WANT TO MAKE AN OFFICIAL COMPLAINT, SHE THEN ASKED FOR THE SLIP TO BE EMAILED. I HAVE SENT IT SEVERAL TIMES THIS EVENING BUT IT KEEPS BOUNCING BACK AT 8:20PM I RECEIVED AN EMAIL FROM BON PRIX’S “COMPLIANCE OPERATIONS” SAYING THEY HAD CLOSED MY COMPLAINT AS THEY BELIEVE THE COMPLAINT IS RESOLVED, IF IWISH TO TAKE IT FURTHER I CAN CONTACT BON PRIX OR THE FINANCIAL OMBUDSMEN SERVICE AND SO I HAVE JUST SPENT ANOTHER 21 MINUTES TALKING TO LAS, HE SAID I SHOULD NOT HAVE BEEN TOLD TO EMAIL THE COMPLAINT AND PICTURE OF THE COURIERS SLIP, THEY WANT IT SENT BY POST! I SAID THIS IS NOT POSSIBLE AS I WILL BE IN HOSPITAL FOR AT LEAST 2-3 WEEKS, HE THEN SAID I NEED TO GET SOMEONE ELSE TO WRITE TO THEM ON MY BEHALF AND POST IT TO THEM WITH THE COURIERS SLIP ENCLOSED, I TOLD HIM THIS IS ABSOLUTELY RIDICULOUS!!! THIS COMPANY IS AN ABSOLUTE JOKE. I ORDERED THE GOODS NEARLY 2 WEEKS AGO, THE CUSTOMER SUPPORT ALL ALL TELL YOU DIFFERENT THINGS AND DONT SEEM TO KNOW WHAT THEIR COLLEAGUES ARE SAYING. THEY HAVE NOT PROVIDED ME WITH AN EXPLANATION REGARDING WHAT THE COURIER HAS DONE WITH MY PARCEL OR WHY HE LIED ABOUT ME ACCEPTING AND SIGNING FOR THE PARCEL, THEY HAVE CLOSED MY COMPLAINT WITHOUT INVESTIGATING IT PROPERLY, I DONT HAVE THE GOODS AND WILL BE OUT OF POCKET. I HAVE ASKED TO BE CONTACTED WITHIN 7 DAYS WITH A RESOLUTION AND EXPLANATION BUT LAS SAID HE DIDNT THINK THIS WILL BE POSSIBLE AS THEY ARE SO BUSY. I WILL UPDATE FURTHER AS THIS PROGRESSES