"Completed an online form for life insurance, i was just browsing and looking for quotes, on Monday I got a phone call and spoke to Gary Mitchell at first he seemed really nice and helpful but as soon as I said I was just looking for quotes and keeping my options opened his attitude changed! I felt like he was backing me into a corner to do the application there and then although I said to him numerous times that I'm only looking for quotes and advise and would like to gather enough information before going ahead. He made me feel really uncomfortable on the phone call that I had to end up hanging up ending the phone call. Now bon accord will not stop phoning me I feel harassed at this stage having 4/5 missed calls every day and now they have passed my phone number to other insurance companies I'm getting bombarded with calls which should be against data protection. I think this firm is very unprofessional and should not make customers feel like they have to sign up to something they don't want to nor bombard with calls.
Ough to work on customer service skills. If this continues happening I'll be seeing to it further!"
Thank you for your review and we apologise for the poor level of service you have received.
Firstly I can assure you that we do not, and would not, pass your details, or anyone's details on to any other company.
We are very keen to investigate all the issues you have raised but need to clarify your details to be able to fully complete an investigation. From your registered email address it looks like we have called and spoke to you once, and had a total of 5 other calls go to "busy".
Our compliance tram can verify this and can also review the call made to yourself which made you uncomfortable. Clearly that is not good enough and we apologise for making you feel this way.
If you could please email email@example.com confirming the number we called you so we can look into this as a matter or urgency.