Arthur James Atkin
The procedure of setting up the policy involved , Bon Accord Life, LifeQuote, Direct Life and Zurich. During the evaluation period I received calls at home in the evening and it was not clear whether the calls were connected with my enquiry to Bon Accord or from a separate company. My contact at LifeQuote had to refer straightforward questions to Zurich which led to inconvenient delays in setting up the policy. My criticism is that there is poor communication between your companies. In one instance I was advised that my direct debit had been cancelled which was incorrect.
Helpful Report
Posted 4 years ago
Dear Mr Atkin

Firstly, we would like to apologise that the process was not as straight forward as it should have been.

Regarding the concerns you raised above we have looked into the current procedure and will endevour to make sure the proper distinction is made between us and Lifequote. Also I have been in touch with Lifequote to make sure that they are clearer on their end and to make sure that communications between our two companies are made effectively.

Thanks for your honesty and your feedback which has given us a chance to improve. Thank you also for choosing Bon Accord Life when sourcing your Life Insurance.
Posted 4 years ago
Bon Accord Life is rated 4.60 based on 272 reviews

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