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Narrinder Gupta
Verified Buyer
"i required a policy 50plus plan with LV.i was given information that i would pay premium until age 81 and terminal illness cover for£50per month. what i got was my details have been passed to third parties without my knowledge and i must pay premium until age 91 and there is no cover for terminal illness. Sorry this is not acceptable.I have spoken to LV and cancelled the policy Thank you."
Helpful Report
Posted 3 years ago
Dear Narrinder Gupta Thank you for your comments and we are sorry to hear of your concerns. We do not pass your details on to any unauthorised third parties and we take data security extremely seriously. The only external company who we would pass your details to would be LV= in order to process the cover you asked for. I have passed this on to our Compliance Manager who will review the call recording and attempt to get in touch with you within the next 48 hours.
Posted 3 years ago
Dear Narrinder Gupta

I understand you have now spoken with our Compliance Manager and have decided to keep one of the two plans we arranged for you. I understand there was some confusion as our consultant was discussing two different policies with you and we apologise for this mis-understanding. Thank you for your business and we hope that you are happy with what we have arranged for you and that you will come back to us in the future for any further needs. Thank You. Bon Accord Life.
Posted 3 years ago
Bon Accord Life is rated 4.56 based on 242 reviews

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