We previously ordered from BJ for 18 months without problems, but it has only taken one bad cold snap for this unscrupulous company to ratchet up the cost, draw out the delivery dates - anything under 2-3 weeks away will now cost you at least an extra £200. Customer service has virtually ceased to exist and the website was conveniently taken down at the time when customers needed it most. BJ seems to have gone the way of all companies that actually offer something good to the customer - sack the chief exec and replace him, cut customer service and admin staff and rack up the charges. Shame on you Boilerjuice!