great and efficient process. TendSkin solution had been recommended to me by a friend and I had bought one just before lockdown at a local African hairshop. When that ran out, I turned online and found Body4Real. Im usually wary about online buying but the process was efficient and straightforward. I received a call the next day explaining they had run out of the large bottle I'd ordered ands azsking if I would mind two small bottles (same volume) which I accepted, especially as the caller was pleasant polite and professional. I liked the fact they had taken the trouble to call, rather than just send the two smaller bottles. The merchandise arrived promptly as scheduled. The only slight (very minor) issue was that the TendSkin on the website was bundled together with another product, probably at a giveaway price to encourage customers to try the new similar product, which slightly irritated me. I understand I lost nothing financially, and may even like the new product but resented not being able to make a choice. But this was a very minor issue