I HAVE USED ANOTHER BOOK CREATOR IN THE PAST SO AM NEW TO "BOB" I AM DELIGHTED WITH MY GLOSSY LAY-FLAT BOOK AND THE QUALITY OF REPRODUCTION FROM VERY OLD 35MM TRANSPARENCIES IS REMARKABLE. I WAS LESS HAPPY WITH THE DELIVERY SERVICE AND IT WAS ONLY WHEN I CONTACTED BOB CUSTOMER SERVICE TO QUOTE MY ORDER NUMBER THAT I DISCOVERED IT HAD BEEN AWAITING MY COLLECTION FOR SOME DAYS AT MY LOCAL UPS BRANCH . NO NOTIFICATION HAD BEEN ISSUED AS TO ITS FAILED ATTEMPT TO DELIVER AND I AM SURE I WAS IN FACT AT HOME AT THE ALLEGED TIME! SO WELL DONE CUSTOMER SERVICES OTHERWISE IT WOULD STILL BE LYING THERE. I WILL DEFINITELY CREATE ANOTHER "BOB-BOOK"