We did lots of research before selecting Bob books for our son”s 21st birthday book. We spent around 40 hours creating over 90 pages. The chat line seemed helpful EXCEPT we were told our book would be delivered before the Christmas shutdown if we submitted it before 18/12/18, which we did. Christmas came and went. We spent many hours chasing our son’s birthday present but received evasive info. Book arrived in January. So very disappointed! Quality of the book is ok. It did arrive with a scratch on the cover. We spent almost £200. My advice is use another company!!! To add insult to injury the next day delivery took 2 days!!! It’s been a real challenge using Bob Books.