"I paid 495 pounds for a BMW transfer case. The wrong part was sent out twice and in the end, the company declared it couldn't supply the parts. They promised a refund when they got the parts back, but despite this they never provided a refund. After 6 months chasing and getting assurances they would refund, it never came through and I had no recourse but to follow up with small claims court. I've now issues a warrant for the refund. Most terrible service I've ever had with a company in the UK."