A shambles . Ordered Saturday , paid for Sunday delivery for a grieving family. Noticed money had been taken twice from my account! Contacted customer service who confirmed the payment had been taken twice and no order made. So took another day of emails to get an order placed , flowers will arrive on TUESDAY ! I am furious . If I had not noticed payment taken twice there would have been no order at all . I hope the order arrives Tuesday but I have no faith it will . Never again. Disgraceful . I have a ticket number for my enquiry if B&M want to follow up on this . I will be taking this further .