I ordered flowers on 5th May 2020. They were to be delivered 6 th May. Money has been removed from my bank account and no delivery has been made. Contacted B/M Customer Service who give me a number to ring that deals with the flowers. When you ring number it says sorry phone line is not open even though it was hours specified they were open. I have sent approx 10 emails about this. Got one response where the person wanted my bank details which I was very wary of. I did not give them for obvious reasons. It wasn't enough that I give name and address of person who was to get Flowers and they had my email address which was used for buying flowers. Needless to say my friends birthday is over never received flowers and I have had money removed from my account for them. Please do not order flowers from this company. Its looking like a scam. Remove money no goods then some one answering email looking bank details. I'm seriously considering reporting to police.