Account Number : 718322801 First of all I would like to mention that I m very upset with your services this morning I called (My call time was 10.02) up to speak to one of your customer service And your colleague was extremely rude and didnt want to listen to me and refused to divert my call to manager on duty. I couldn’t remember the name of the agent but someone called abhishek transferred my call. I received attached letter dated on 12th June 2020. I called up straight away and paid the outstanding balance I am not sure what has happened with the direct debit but I had enough balance to pay The bills. I explained and one of your colleague set the direct debit and now I hv received an email saying that there will b late payment charges on my account. I have proof of balance and many direct debit goes from my account if thepayment hasn’t gone through that’s mean your colleague failed to set the direct debit previously. In this case I can’t call you every month and check if my direct debit has gone through or not however I called up after the email and that agent was extremely rudeeeeeeeeeeeeeeeeeeeee the rudest person (agent from cancellation department)I have ever spoke he needs loads of training on customers services. I have also attached the proof of refusing the call. He also suggested me to cancel the contract and didn’t feel sorry at all to see a customer leaving.When I requested to speak to someone else he refused and said we don’t have manager on duty I m the only in charge. If he had difficulty to solve the problem he should have taken help from someone else’s thatcher than suggesting leave us.