I have been with other internet providers which have been much more interested in the client and involved with them and their issues regarding the broadband. When I joined VM Business and experienced a problem they did not seem to care at first directing me to a speed test website, too many times, telling me that everything was okay. When they finally sent over technicians to check out the problem, they we unable to tell me exactly what was wrong and exchanged the some cables (it did not solve the problem). After this I decided to leave VM Business, due to the fault that they were unable to solve and I was meant to be refunded some money. Since July I have been forced to contact them on a regular basis as firstly, after 'closing the account' you have to wait one month for it to actually close and to receive any turnover or refunds. Mid August, I have released that I still have not received anything form them I called them once more, only to hear that they sent my refund to a new open account under the same number and that they will sort this out. On every occasion they assured me that everything will be with in at most one month. Beginning of October, still nothing.... Called again and was told that they 'forgot' to approve the cheque. And that it has to be processed by the manager and it will take about 14 days. Now since mid October (called for the 4th or 5th time) I have been waiting for my money to be refunded even though the representative told me it would take up to 14 days. As of today (15/11/19) I still have not received this and I called them up again only to hear that they are unable to connect me with the right team as they are on a 4 hour meeting and they can't do anything about this. Costumer service is only good when you want to spend more money and upgrade, other than that they treat you like you're worthless. Joke.