Worse customer service ever. Absolute atrocious behaviour and attitude towards customers. I recently upgraded to a new virgin media plan and with it came a new sim. My iPhone was not supported with the new sim because apparently the old sim was a rebranded EE sim and had locked the iPhone to the network. I rang virgin media and they confirmed it and said it’d take 48 hours to unlock by the tech team. Few days later no text or email about it, I ring back and go through the whole process again and they say they’ll email me the code now to unlock the iPhone in 5 days. 5 days go by and nothing, ring back yet again and explain the situation again and this time it’s a blatant ‘No’, ‘not possible to unlock iPhone’ idiot hangs up before I have a chance to say anything back, I call straight back, explain what just happened, that the guy basically lied to me and hung-up. I have to explain the rebrand situation again too. She says it’ll take 5 days for it to unlock. At this point I’m like that’s fine, long as if it actually works. Nothing happens after 5 days. I ring Apple and apparently they’re even more clueless. They say an unlocked iPhone never locks to a network which is clearly wrong. I try to get them to explain to me how it was able to use a rebranded EE sim if was sold locked to me like they say. Clearly it was sold unlocked then locked to the network. They say yet again, unlocked iPhones never lock to a network. I try to clarify that maybe the new models don’t because mine definitely has. They advise I restore the iPhone which will delete all my data but might fix it...yeah right I’m doing that when you clearly don’t know what you’re talking about. So back to good old virgin media. I ring back yet again and explain the situation yet again, the guy says they don’t unlock iPhone, which is clearly a lie since they’re my carrier and Apple tech said only the network I’m with can unlock them. He’s adamant they don’t even tho the process has apparently already gone through twice. I tell him to ask the tech team to ring EE to unlock it as they clearly sold me a rebranded EE sim and locked my phone. He goes quiet and puts me on a endless waiting queue. I ring back straight away and this time I get someone with the only brain cells in that Indian call centre. She confirms everything I said was true and it’s a common problem when moving customers to the new virgin media sim. She says the tech team replied back with ‘it’s already unlocked’ and they said EE also said ‘its unlocked’. So someone’s clearly lying here. She says she’ll contact the tech team to provide more of an update on the situation but she’ll ring me on Monday now because it’s the weekend.. I get no call back, finally ring EE directly on Wednesday and they confirm that the iPhone is indeed locked to the EE network. The tech guy says they straight up lied to me. So I was right! Virgin media and Apple tech support were both wrong! iPhone do lock to a network and it was a rebranded EE sim! He says he has put the process through and after 48 hours the new sim finally works with my iPhone. What should have been a simple up to 48 hours fix took over 3 weeks and it still didn’t resolve. I had to check forums online for the answer and even then Apple and virgin media were saying I was wrong. Virgin media’s call centre is just a bunch of clueless Indians and apples is a bunch self-centred narcissists. They can’t clearly be wrong so they don’t acknowledge anything you say. I’m sure they both will get better tho, or is that the battered wife syndrome at work...