Absolutely disgusting customer service!! I've spoken to at least 8 different people today and every single one of them has been so rude. They don't actually listen They shout over you And when you say because of the rubbish service you are considering leaving you get told to do it!! You get passed from pillar to post and still no sign of problem being resolved. So story begins on 17th April. Man comes out to put upgraded boxes in. He couldn't do it because signal was really low! We needed the wires to be pulled (whatever that means ) Was told this was going to be done before man came back today to put new boxes in ( 14th May ) Man knocks to inform me he couldn't pull the wires because the actual station for all these wires is in a gated alley way and he can't gain access because the gates are locked!! Now this is the best part!! One customer service idiot told us it was our job to get a key to gain access to this alley way!! This alley way is 2 streets away and nothing to do with us!! They want us to knock on strangers doors and ask for the keys!! As if people are just gonna give them to us!! Anyway rant over Do yourself a big favour and use another company because these are useless!!