After being a loyal customer for 10 years and I felt that I just have had enough of this arrogant company! Customer service takes a bit of time to navegate and connect. The agents are abroad and they can't do very much, you have to have them reconnect you back to the UK by asking to speak to a superviser for anything complex. The Hub 3 is a dreadful piece of equipment. Constantly dropping connection, limited wifi range and limitations on what you can do with it. Don't believe the intellegent wifi marketing rubbish, it did not make any difference to us! The last 5 months I had 4 increases!! My 50mb connection was in contract at £22 then £24.50, then £33 then £35.75!! A 62% increase!! The year before, I was paying £18. 200% increase in the space of a year and a half!!! Apart from masive increases, the thing that pi££ed me off the most was mid contract increase!! Now, this should be illegal! I have now changed over to NowTV BB and am getting 50% more download and 600% increase in upload speed for a lot less and 6 months entertainment Pack free! Although I still believe that they have a mid contract increase! After all the casbacks and incentives I am paying about £15! Lets see where the next 12 months take me!!