Great company to sign up with, but absolutely shocking when you need to cancel the contract early. I rang them and gave them the required 30 days notice, the girl in the Indian call centre was more interested in trying to get me sign up friends and tell her how great virgin media were than dealing with my request to cancel. When she finally got around to cancelling my contract she then proceeded not to send the return bag for the router, telling me that she had in fact done this. I rang them again 2 weeks later to find out where the return bag was and was once again told by a different woman that it was on its way and that I should give it a few more days to arrive. After 3 weeks waiting I once again phoned and was told that nothing had been dispatched and that they would immediately send the return bag, I got a text 5 days after I had phoned to say they were finally sending the bag, almost 30 days to the day that I had originally called them and the day before I was vacating my flat. If they put as much effort into customer service as they do their adverts they would be a great company that I would happily go with again. However, as this is not the case they would be the last company I would go with if I had a choice. I thought BT were bad but Virgin Media makes BT look good!