Have spent almost 2 hours on hold today to discuss my account with virgin for almost 20 years of loyalty, the first call was with a person who really didn’t care that if I was a new customer I would get more services for 50% less than my current bill which is £89, there attitude was awful, who said if your not happy with the extra saving of £12 then I will put you through to cancel they will see if they can do better, so obviously I said ok but on hold for 1 hour they disconnected the call. So I phoned back and after 8 attempts of virgin disconnects saying too busy call back, on the ninth time the agent was more understanding and empathetic with the fact that a new customer has better deals that existing customers aren’t valued. Have been offered £75.75 as new monthly but that won’t kick in until April because this month is already issued and that because next bill March can’t be viewed that will be probably the higher cost, in this digital age it’s ridiculous that you have too wait 3 months before the saving is applied, which is also a contract of 18 months that you are stuck in and if you want to cancel you will be charged £200, but you have a 14 day cooling off period and. Can leave without charge. So I will be contacting the competition to see what better deals I can get. In conclusion the providers don’t care your better of changing every 18 months as joining each Tv broadband phone package for best deals. Virgin Media massive disappointment.