This is the WORST broadband service I have ever experienced in my life. I have tried to contact customer services but no one picked up. My broadband keeps disconnecting, my telephone line is down, the online troubleshooting was just a waste of time, and the customer was appalling. I wish I had never picked virgin media and I deeply regret renewing my contract. I have tried other service providers before, and I thought they were bad, but compared to this, they are far better. It’s not just me. The same thing was happening to my neighbour who also uses Virgin Media. My children cannot attend their online classes, me and my wife can’t work from home, and we are bored at home but we can rarely even watch YouTube or Netflix. This is the time broadband is needed most to adapt to the current situation but this service and broadband is disgusting. If you thought COVID was bad, compared to Virgin Media broadband service, it’s a cupcake. Once my contract ends, I will never renew my Virgin Media contract. Everyone I know in my area who has Virgin is suffering with similar problems. I will never recommend Virgin media in the future.